Privacy Policy

Our Site

This privacy statement covers the following site owned by FERMENTEK Ltd:

Privacy Statement

When you browse FERMENTEK Ltd.'s officially registered websites we may collect and process some of your personal information. Please read this Privacy Policy carefully. It describes the ways in which we collect, hold and use this information and how we respect your privacy rights.


  • What personal data do we collect and how do we collect it?
  • What we do with the information we gather?
  • How do we store your personal data?
  • Marketing and sales material
  • Your privacy protection rights
  • What are cookies, and how we use them?
  • What types of cookies do we use?
  • How to manage your cookies
  • Links to other websites
  • Privacy Policy changes
  • Contact address

What Personal Data Do We Collect, and How Do We Collect It? 

The purpose of collecting personal information about website visitors and customers is solely to provide and continually improve our products and services. Hereunder are the types of personal information we collect:

Information you voluntarily give us: We receive and may store any information you provide during your relationship with FERMENTEK. This includes, but is not limited to, the following information: 

  • Contact Information such as your name, address, email address, phone numbers, company, and similar information.
  • Quotation requests and order information (current and historical, and similar information).
  • Billing Information (credit card, bank account, and similar information)
  • Other information that may be exchanged in corresponding with us through our website,  e-mails or other digital and/or traditional channels (e. g. fax, postal services etc.).

Automatic Information

When browsing FERMENTEK's website we automatically collect and store certain types of information about your use and browser behavior, including information about your interests in FERMENTEK's content, products, and services. As is common practice on many other websites, we use "cookies" and other identifiers, to obtain certain types of information when your web browser or device accesses the FERMENTEK website. This includes, but is not limited to the following:

  • IP address
  • E-mail address
  • Location of your device
  • Type of device you're using to connect (Desktop, mobile etc.
  • The type of web browser software
  • Information regarding your behavior on our website such as the number of web pages you visited, the content of these pages, the content you searched for, the duration of your stay on each page, downloads, etc.
  • Login, enquiries and content use history
  • URL clickstream to, through and from our websites, including date and time, page response times, errors, and page interaction information (such as scrolling, clicks, and mouse-overs)
  • Other technical information

What We Do With The Information We Gather

We collect the above described personal and non-personal information about our website visitors and customers to enable us to operate, provide, develop and improve our products and customer service. This specifically includes the following:

  • To communicate with you and respond to your enquiries, concerns and requests
  • To provide you with better services
  • To process and track orders
  • To send you product announcements, and other information that we feel might be of interest to you
  • To personalize your experience on the website
  • To maintain and improve the website
  • To comply with legal obligations
  • For scoring methods to assess and manage credit risks

How Do We Store Your Personal Data?

The collected information is stored in appropriate technical, administrative, and physical facilities with restricted access. Unfortunately, no one can guarantee the absolute security of information, especially information transmitted over the internet. However, we take steps above and beyond the norm to protect your information.

Marketing and Sales Material

If you have agreed to receive marketing and sales materials, you may always opt out at a later date. You always have right to ask FERMENTEK to stop contacting you for marketing purposes. 
If you no longer wish to be contacted for marketing purposes, please advise us at: [email protected]

Your Privacy Protection Rights

When you share your personal information with us, you're entitled to ask for access to it. You can, also, request to correct or complete any of your incorrect, inaccurate, or incomplete personal information as well as request to delete it or restrict the processing of it. You may also request us to transfer the data we have collected about you, to another organization, or directly to you.
For any such request in regard to your personal data as detailed above, please contact [email protected] and, under certain conditions, we will grant you reasonable access to your personal information and take reasonable steps to permit you to change, amend, delete, restrict processing of, and request portability of the personal information we hold about you. Please note that we reserve the right to charge you for this service.

What are Cookies, and How Do We Use Them?

HTTP cookies (known simply as “cookies”) are small pieces of data stored on the user's computer by the web browser while browsing a website. The cookies are used to keep track of your movements within the site, help you resume where you left off, remember your registered login, theme selection, preferences, and other customization functions.

What Do We Use Cookies For?

Our website may use cookies in a range of ways to improve your experience, including, but not limited to:

  • Keeping you signed in
  • Understanding how you use our website
  • Saving your shopping cart
  • Providing product recommendations
  • Saving your selected preferences such as location, language and user interfaces
  • Retaining customer address and payment information
  • Collecting information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address for advertising and marketing analytics purposes. We may also share online data collected through cookies with our advertising partners.

Google Analytics 

Specific information about the use of our sites, including pages visited, technology used (such as operating system, browser, etc.), user demographic data, etc. is collected through Google Analytics, which uses cookies to identify and track website visits. Customer demographics, including age, gender, and interests, are collected with Google Analytics. Any information gathered with regard to the use of our website (either by registered sites users or by anonymous users) is used solely to improve our sites and to better serve you. 

Decline Cookies

You are always free to decline cookies if your browser permits, but please note that some parts of the website may not work properly if you do so.

Links to Other Websites

Our website may contain links to other websites. Please note that once you have used these links to leave our site we do not have any control over any other website and we cannot be responsible for your protection nor for the privacy of any information which you provide whilst visiting such sites. Such sites are not governed by this privacy statement. We recommend you exercise caution and check the privacy statement applicable to the website in question.

Privacy Policy Changes

FERMENTEK keeps its privacy policy under regular review and we may change or update it from time to time by posting an updated or new privacy policy on this website.

Contact details

For any question about FERMENTEK's privacy policy, or any request or update concerning any of your data we may hold, please do not hesitate to contact us.
Email us at: [email protected]